Friendly Feedback

When former TCC patients and their families take the time to express their thanks, we know we are providing the best possible quality of care. Here are just a few of the notes of thanks the Lovejoy TCC has received following patient stays.

Satisfaction Survey Results (PDF)

"Once again I am in your debt for the wonderful care that I experienced during my 2+ weeks in the Transitional Care Center. I had a second knee replacement surgery. All the caregivers, therapists, nurses, etc. were simply wonderful, caring, and always cheerful and helpful. The Friendly Home lives up to its name with a very nurturing environment. Please convey my sincere appreciation to all."

- With kindest regards, Michele Dryer

Following his wife’s stay at Rochester General Hospital and subsequent admission to the Friendly Home’s Lovejoy Transitional Care Center, John Delehanty of Penfield wrote the following letter: "the Friendly Home staff took over seamlessly with extended rehabilitative, post-operative, occupational and physical therapy which she enjoyed daily. She was treated so well and made so many new friends she was sad at her leaving. The Friendly Home folks are in a class by themselves as they made all of my family welcome and kept us well informed of her daily progress. Our family is truly thankful to all of the professionals who assisted my wife and are devoting their lives so that we and our loved ones may return when in need to a healthy life."

- Gratefully yours, John and Winnie Delehanty and family